Privacy policy

Last Updated: 22nd Oct 2023

1. Introduction

Welcome to Shopndia! At Shopndia, we understand the importance of protecting your privacy and maintaining the security of your personal information. This Privacy Policy outlines how Shopndia (referred to as "Shopndia," "we," "our," or "us") collects, uses, shares, or otherwise processes your personal information through our ecommerce platform, located at www.shopndia.com (hereinafter referred to as the "Platform").

By accessing or using the Platform, providing your information, making a purchase, or engaging with our products and services, you acknowledge and agree to be bound by the terms and conditions of this Privacy Policy, as well as the Terms of Use, and applicable service/product terms and conditions. Your use of the Platform is subject to Indian laws, including data protection and privacy regulations. If you do not agree with these terms, please refrain from using or accessing our Platform.

2. Collection of Your Information

When you use our Platform, we collect and store information that you provide to us. While you can browse certain sections of the Platform without sharing personal information, please be aware that our products and services are exclusively intended for use within India.

When you voluntarily provide personal information, you are no longer anonymous to us. We will clearly specify which fields are required and which are optional. You always have the choice not to provide information by refraining from using a particular service, product, or feature on the Platform.

We may track your purchasing behavior, preferences, and other data you choose to share on our Platform. This information helps us conduct internal research on user demographics, interests, and behavior, enabling us to better serve and protect our users. This data is analyzed and compiled in an aggregated form. It may include information like the URL you visited before coming to our Platform, your next URL after leaving our Platform, your browser details, and your IP address.

We may collect personal information such as your email address, delivery address, name, phone number, credit card/debit card details, and other payment information when you create an account, make a purchase, or participate in events or contests. Although certain sections of our Platform can be browsed without registration, specific activities (e.g., placing an order or accessing online content or services) require registration. We may use your contact information to send you offers based on your previous orders and interests.

When you post messages on our message boards, chat rooms, leave feedback on the Platform, or use features like voice commands or virtual try and buy, we collect the information you provide. We retain this information to resolve disputes, provide customer support, troubleshoot issues, and for internal research and analysis in compliance with the law.

If you engage in personal correspondence with us, other users, or third parties, we may collect and store this information in a dedicated file.

If you enroll in our loyalty program or similar programs offered by Shopndia, we will collect and store personal information, such as your name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographic data, and work details that you provide to us or to a third-party business partner collaborating with us. These partners operate both online and offline establishments where you can earn rewards for the purchase of goods and services and redeem these rewards. The personal information collected directly by these third-party business partners is subject to their own privacy policies, and Shopndia is not responsible for their practices.

Shopndia has partnered with certain third-party businesses specialized in categories such as travel ticket reservations, online movie ticket bookings, and online bill payments (referred to as "Ultra-Partners") on our Platform. If you use services offered by Ultra-Partners, you will be redirected to their websites/applications. Access to Ultra-Partners' websites/applications is granted based on your Shopndia login credentials, after obtaining your consent to share your data. Please note that Shopndia is not responsible for the privacy practices or the content of the privacy policies of Ultra-Partners, and we recommend reviewing their privacy policies before providing any information.

3. Use of Your Information

We use your personal information to provide the products and services you request. If we use your personal information for marketing purposes, we will give you the option to opt-out. Your personal information helps us in several ways, including:

- Assisting sellers and business partners in order handling and order fulfillment.
- Enhancing the customer experience.
- Resolving disputes.
- Troubleshooting issues.
- Promoting a safe service.
- Collecting payments.
- Measuring consumer interest in our products and services.
- Informing you about online and offline offers, products, services, and updates.
- Customizing and enhancing your experience.
- Detecting and protecting against errors, fraud, and other illegal activities.
- Enforcing our terms and conditions.
- Other purposes disclosed to you at the time of information collection.

With your consent, we may access your SMS, instant messages, contacts, location, camera, photo gallery, and device information. We may also request information such as your PAN, GST Number, government-issued ID cards/numbers, and Know-Your-Customer (KYC) details for purposes including:

- Checking your eligibility for certain products and services, including but not limited to credit and payment products.
- Issuing GST invoices for products and services purchased for your business requirements.
- Enhancing your experience on the Platform.
- Providing you access to products and services offered by us, sellers, affiliates, or lending partners.

Your access to these products/services may be affected if you do not provide consent.

As part of our continuous improvement efforts, we and our affiliates collect and analyze demographic and profile data related to user activity on our Platform. We may use your IP address for server diagnosis and platform administration. Your IP address is also used to identify you and gather general demographic information.

You may be invited to participate in optional surveys conducted by us or third-party market research agencies. These surveys may request personal information, contact details, date of birth, demographic information (such as zip code, age, or income level), interests, household or lifestyle information, purchasing behavior or history, preferences, and other data you choose to provide. Participation in these surveys may involve voice data or video recordings, which is purely voluntary. We use this data to customize your Platform experience, provide content that matches your interests, and display content according to your preferences.

4. Cookies

We use data collection devices, such as "cookies," on specific pages of the Platform to analyze web page flow, evaluate the effectiveness of promotions, and promote trust and safety. Cookies are small files placed on your hard drive that assist us in delivering our services. These cookies do not contain any personal information. Some features on the Platform are accessible only through the use of cookies. Cookies may also help reduce the frequency of password entry during a session. Most cookies are "session cookies," which are automatically deleted from your hard drive at the end of a session. You can decline/delete our cookies if your browser allows, though this may affect your use of specific features on the Platform and may require more frequent password entry during a session. Additionally, you may encounter "cookies" or similar devices on some Platform pages placed by third parties. Shopndia does not control the use of cookies by third parties. We use cookies from third-party partners, such as

Google Analytics, for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your personal information [here](https://www.google.com/intl/en/policies/privacy/). You can opt out of Google Analytics [here](https://tools.google.com/dlpage/gaoptout). You can also manage cookie usage at the individual browser level, but disabling cookies may limit your use of certain features or functions on the services.

5. Sharing of Personal Information

We may share personal information within Shopndia group companies, affiliates, related companies, and with other third parties, including Credit Bureaus, for the purpose of providing products and services, such as personal loans, deferred payment options.These entities and affiliates may share this information with their own affiliates, business partners, and other third parties to perform the necessary checks for credit underwriting, offer products and services, and conduct marketing activities, unless you explicitly opt-out.

We may disclose your personal information to third parties, including sellers and business partners, for purposes such as providing access to our products and services, order fulfillment, enhancing the customer experience, collecting payments, complying with legal obligations, conducting market research or surveys, enforcing our Terms of Use, facilitating marketing and advertising activities, analyzing data, providing customer service assistance, preventing, detecting, mitigating, and investigating fraudulent or illegal activities related to our products and services. We may also disclose personal information as required by law or in good faith to respond to subpoenas, court orders, or other legal processes. Information may be disclosed to law enforcement agencies, third-party rights owners, or others when we believe that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy, respond to claims of third-party rights violations, or protect the rights, property, or personal safety of our users or the public.

In the event of a merger or acquisition of our business or assets, or during a reorganization, amalgamation, or restructuring of our business, your personal information may be shared/sold with another business entity. The new business entity (or the combined entity) will be required to comply with this Privacy Policy regarding your personal information.

6. Links to Other Sites

Our Platform may provide links to other websites or applications that may collect personal information about you. We are not responsible for the privacy practices or content of these linked websites.

7. Security Precautions

We implement reasonable physical, electronic, and procedural safeguards to protect your information. When you access your account information, we use secure servers. Once we have your information, we adhere to our security guidelines to prevent unauthorized access. However, when you use the Platform, you accept the inherent security implications of data transmission over the internet and the World Wide Web. While we strive to ensure security, complete security cannot be guaranteed, and there are inherent risks associated with using the Platform. Users are responsible for protecting their login and password records for their accounts.

8. Choice/Opt-Out

We offer all users the option to opt out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us. If you do not wish to receive promotional communications from us, please reach us at support@shopndia.com

9. Advertisements on the Platform

We use third-party advertising companies to display ads when you visit our Platform. These companies may use information (excluding your name, address, email address, or phone number) about your visits to this and other websites to provide personalized advertisements about goods and services of interest to you. You can opt out of personalized advertising tracking using the "Opt-out of Ads Personalization" settings in your device's settings application. Shopndia will not have access to your GAID once you select this feature.

10. Children Information

The use of our Platform is restricted to individuals who can legally enter into a binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18. If you have provided personal information of children under the age of 18, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

11. Data Retention

We retain your personal information in compliance with applicable laws, for a duration no longer than required for the purpose it was collected or as mandated by applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, exercise our legal rights, defend against legal claims, or as required by law or other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.

12. Your Rights

We take all reasonable measures to ensure the accuracy and currency of the personal information we process. If you inform us that any personal information we process is inaccurate (considering the purpose for which it is processed), we will rectify or erase it. You can access, correct, and update your personal information directly through the functionalities provided on the Platform. You can delete certain non-mandatory information by logging into our website and visiting the Profile and Settings sections. To assist with these requests, you can also contact us at the provided contact information.

You have the option to withdraw consent that you have already provided by writing to us. Please mention "for withdrawal of consent" in the subject line of your communication. We will verify such requests before acting upon them. Withdrawal of consent will not be retroactive and will be in accordance with this Privacy Policy, related Terms of Use, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may affect your access to the Platform or the provision of our services, as we may consider the information to be necessary.

13. Your Consent

By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and other processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose personal information related to other individuals, you represent that you have the authority to do so and permit us to use the information according to this Privacy Policy.

By providing your personal information through the Platform or partner platforms or establishments, you consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties like Credit Bureaus) contacting you through SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy.

14. Changes to this Privacy Policy

Please check our Privacy Policy periodically for updates. We may revise this Privacy Policy to reflect changes in our information practices. Significant changes will be brought to your attention by posting the last updated date, placing notices on our Platform, or sending an email when required by applicable law.

15. Grievance Officer

In accordance with the Information Technology Act 2000 and related rules, the name and contact details of the Grievance Officer are provided below:

Mr. Sanjay Patil
Designation: Senior Manager
Wavience Solutions Pvt Ltd
201 D Center Point, JB Nagar, Andheri East, Mumbai Maharashtra India 400059
Email: support@shopndia.com

16. Customer Support

For any queries, concerns, or complaints regarding the collection or usage of your personal information under this Privacy Policy, please contact us at support@shopndia.com