FAQ

Frequently Asked Questions (FAQ) - SHOPNDIA

 

Welcome to the SHOPNDIA FAQ page! Here, you'll find answers to common questions about our products, services, and policies. If you have any further queries, feel free to contact us.

 

Q1: What is SHOPNDIA?

A: SHOPNDIA is an e-commerce store specializing in eco-friendly, reusable notebooks designed for kids to improve their handwriting and learning skills.

 

Q2: What products do you offer?

A: We offer a variety of reusable notebooks in multiple languages, including Hindi, Marathi, Gujarati, and Sanskrit. Our product range covers subjects like alphabets, numbers, mathematics, and more.

 

Q3: What makes SHOPNDIA's notebooks eco-friendly?

A: Our notebooks are reusable. Simply write on them with a sketch pen or ink pen, and wipe clean with a wet cloth to use them again. This reduces paper waste and promotes sustainable living.

 

Q4: What is your slogan?

A: Our slogan is "Write. Rewrite. Repeat."

 

Q5: How do SHOPNDIA's reusable notebooks work?

A: Write on the pages with a sketch pen or ink pen. To erase, just wipe with a wet cloth, and the pages are ready to be used again.

 

Q6: Are the notebooks suitable for all age groups?

A: Yes, our notebooks are designed for kids but can be used by anyone interested in improving their handwriting and learning skills.

 

Q7: What materials are used in the notebooks?

A: Our notebooks are made from high-quality 300 GSM paper, ensuring durability and a smooth writing experience.

 

Q8: What subjects do your notebooks cover?

A: We offer notebooks covering alphabets, numbers, mathematics, object names in multiple languages, human body parts, Indian state maps, and the Indian national anthem.

 

Q9: Do the notebooks come with any accessories?

A: Yes, each notebook purchase includes a free set of 12 color sketch pens or Graphic inc pen

 

Q10: How can I place an order?

A: You can place an order directly through our website. Click Here Simply add the desired products to your cart and follow the checkout process.

 

Q11: Do you offer international shipping?

A: Currently, we offer shipping within India. Please contact us for information about international shipping options.

 

Q12: How long does delivery take?

A: Delivery times vary depending on your location. Generally, it takes 5-7 business days for orders to arrive.

 

Q13: What are your shipping charges?

A: Shipping charges are calculated based on the weight of the order and the delivery location. You can see the shipping charges at checkout before completing your order.

 

Q14: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number via email to track your order's progress.

 

Q15: What payment methods do you accept?

A: We accept all major credit/debit cards, net banking, UPI, and various mobile wallets.

 

Q16: Do you offer any discounts or promotions?

A: Yes, we regularly offer discounts and promotions. Subscribe to our newsletter and follow us on social media for updates on special offers.

 

Q17: Is there a discount for bulk orders?

A: Yes, we offer special pricing and programs for bulk orders, especially for schools, educational institutions, and NGOs. Please contact us for more details.

 

Q18: What is your return policy?

A: We accept returns within 7 days of delivery if the product is unused and in its original packaging. Please contact our customer service to initiate a return.

 

Q19: How do I get a refund?

A: Once we receive the returned product and verify its condition, a refund will be processed to your original payment method within 7-10 business days.

 

Q20: What should I do if I receive a damaged product?

A: If you receive a damaged product, please contact our customer service immediately with your order details and photos of the damaged item. We will arrange for a replacement or refund as soon as possible.

 

Q21: How can I contact SHOPNDIA?

A: You can contact us via email at support@shopndia.com or call us at  7588585766. Our customer service team is available Monday to Saturday, 9 AM to 6 PM IST.

 

Q22: Do you have social media pages?

A: Yes, follow us on Instagram, YouTube, and Facebook @shopndia for updates, educational content, and more.

 

Q23: Where can I find instructional videos for your products?

A: You can find instructional and educational videos on our YouTube channel @shopndia.